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Hey, Moz followers. Welcome to a different version of Friday’s Whiteboard. My identify is Meghan. I am on the Moz studying workforce right here. Right now I’ll discuss utilizing the facility of suggestions relating to content material repetition.
So, one of many tasks I’m contributing to right here in my place is to handle a buyer assist heart referred to as the Assist Hub. In case you’re not conversant in Assist Hub, we’ve got every part within the MOZ Instruments guides, how-to guides, ideas, methods, workflows and troubleshooting guides. In case you have a little bit time or have questions concerning the instrument, we suggest trying out.
An essential a part of sustaining a assist hub contains gathering, monitoring, and implementing buyer suggestions. This is a crucial issue for us. why is that? Nicely, we wish to be sure that we offer our clients with high quality and helpful content material. Moreover, this course of permits clients to seek out solutions to their questions rapidly and simply at any time. By decreasing the variety of tickets asking these questions, you want a few of the lifts from our assist workforce. So, I am going to go forward and try the method I take advantage of to implement buyer suggestions. I hope that I can undertake it and apply it to my very own content material creation and upkeep methods.
