As 2023 formally fades into the rearview mirror and we gear up for Q2, I had the chance to take a step again and replicate on the complexities and triumphs the previous 12 months dropped at the true property trade. It’s no exaggeration to say that there have been many.
Because the proptech accomplice for a lot of nice actual property brokerages and their brokers, we have been on a wild journey with our prospects. Ups and downs, good instances and dangerous instances. However that is what we’re right here for. And that is why we do what we do.
At MoxiWorks, buyer care is at all times our prime precedence. Whether or not you’re a company consumer with hundreds of brokers or a small unbiased brokerage agency with a small however robust employees that handles many of the trades in your neighborhood, our consumer workforce , devoted to serving to you and your brokers be extra productive (and joyful). As a lot as potential.
I work very intently with shoppers and buyer groups, so I could seem biased, however I am not saying this alone. The numbers say all of it.
In 2023, our help workforce fully squashed this difficulty. Our buyer help satisfaction scores have been 90% or increased each month in 2023. single. Month.
It achieved a powerful rating of 95.6% within the third quarter and 94% within the fourth quarter.
One other factor I look again on in 2023 as an enormous, large win is our onboarding workforce. They’re the front-line employees that ensures each brokerage that joins Moxiverse will get a head begin. We acknowledge that implementing new know-how isn’t the one factor that issues to intermediaries. The secret is to make it seamless. Not solely did this workforce scale back their time to worth (i.e. onboarding time) from 32 days to twenty days, however in addition they achieved a median NPS rating of 63 for the whole 12 months (in comparison with the trade common of 41), making this 12 months a hit. I concluded with this. Excellent 100 within the fourth quarter. And are you aware why? We make investments closely in onboarding and buyer care not solely as a result of our persons are nice, however as a result of we perceive that the know-how itself is barely as efficient as its adoption and use. is.
We perceive that when you’re investing in know-how, you wish to get essentially the most out of it. With Moxi, you are able to do simply that. Be on the forefront of success tales in 2024.
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